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How can we assist your logistics?

Shipping Operations

What is the standard delivery time for international air freight?
Our standard international air freight typically takes between 3 to 5 business days, depending on the destination and customs clearance speed. Priority Express options are available for 24-48 hour delivery.
How do I schedule a pickup for my cargo?
You can schedule a pickup through our operations desk or by contacting the Tanzania team directly. Same-day pickup support is available on eligible lanes when cargo details are shared early enough.
How long does air cargo take from China to Tanzania?
Standard transit time is 2-5 working days. This includes processing at our China warehouse, international flight time, and customs clearance in Tanzania.

Real-time Tracking

Can I track my shipment in real time?
Yes. Every shipment is assigned a Rapid ID that you can use on our tracking page for live status updates and operational visibility.
Why hasn't my tracking status updated in 24 hours?
Status updates typically occur at major transit hubs. If your cargo is on a long-haul flight or undergoing customs inspection, updates may be delayed. Our internal systems still monitor the shipment between checkpoints.

Pricing & Quote Prep

What are the shipping costs per KG?
Our rates vary based on commodity type, chargeable weight, and handling requirements. Contact our team via WhatsApp or use the quote page for the most current pricing.
What information should I prepare before requesting a quote?
Prepare your business details, cargo category, estimated weight, quantity, supplier timing, and any special handling notes. That helps Rapid Cargo price the shipment accurately on the first pass.

Prohibited Items

Are there restricted goods?
We cannot ship hazardous materials, perishables, or illegal items. Batteries and liquids require special handling, so declare them to our team before dispatch.

Prohibited Items Guide

Need help checking hazardous or restricted items before dispatch? Request the latest guide from support.

Request Guide

Instant Tracking Support

Need a quick status on your parcel? Our WhatsApp support channel can confirm the right next step.

Open WhatsApp

Still have questions?

Our logistics experts are available around the clock to ensure your cargo reaches its destination safely and on time.